Refund and Returns Policy


This policy is valid for orders placed and delivered within Ireland. We do not offer a returns or exchange policy for overseas orders.


You can cancel and get a full refund up to 14 days from when you make a purchase* providing that your ordered product(s) are not being ordered from the supplier. This does not affect the cancellation of any products on the order which are in stock.

*Where a product has been ordered (marked as not in stock or expected in 5-7 working days) a postage supplement may be deducted to recoup our costs for ordering your item(s).

For example, if you ordered 3 products and 1 was on back order and you informed us in writing within 14 days that you wished to cancel, we would fully refund products shown in stock.

Please inform us via email to [email protected] no later than 14 days from the date of purchase.

Once your cancellation has been processed, you will receive your refund via the same method of payment, minus any costs incurred.

If your item has already been sent out to you, your cancellation will be processed as a return; please see below.


Returns are accepted within 30 days of receipt* for either exchange or store credit (store credit is valid for 12 months from the return) unless the return is within the 14 days cancellation period, whereby a refund will be offered. Only returns due to fault or under warranty are valid for a refund where no like-for-like replacement is available.

*Please note that If you are returning boots that have been back ordered we reserve the right to charge a restocking fee to meet any out-of-pocket expenses. If we have fitted the boots via our fitting service we do not charge a restocking fee.

To be eligible for a return, your item must be:

  • unused – do not ride in the boots or use any accessories until you are sure that you are keeping the item(s).
    • e.g do not cut the pads until you are sure you are keeping the boots, we cannot accept pads returned if they have been opened and customised to the boot.
    • We specify that boots may be tried on at standstill on a clean surface with a clean dry hoof.
    • DO NOT walk or ride in the boots as we will be unable to accept them as a return.
  • in the same condition that you received it
  • in the original packaging

Non-returnable items:

  • Gift cards
  • Downloadable products
  • Personalised products

To complete your return, we require a receipt or proof of purchase.

To return your item, please inform us at [email protected] that you are returning the item(s). The customer is responsible for returning the item with adequate postage and insurance and we recommend retaining proof of postage until we confirm receipt. Please see our returns address detailed below.

Shipping costs are non-refundable. If you receive a refund or credit, the cost of return shipping will be deducted. Where an order has been sent to us express from the supplier, a postage supplement may be payable. This only applies where your order was the only product shipped to us by the supplier as this was a cost incurred on a single order. A copy of the packing slip can be requested as proof.

To return your product, you should mail your product to: The Hoof Boot Hutch, Tooreen Track Livery, Knocknagoshel, Tralee, Co,Kerry

If a product or order is returned and it does not meet our requirements (e.g appears used/signs of wear) the customer will be responsible for return postage.

Please do not send your purchase back to the manufacturer.


Boots and accessories are sold with a 90-day manufacturer warranty from the date of receipt unless the product has been modified or used in a manner that deviates from the manufacturer’s instruction.

If you need to exchange your item(s) under warranty please contact us via email at [email protected].

Please do not send them back to the manufacturer. Send them to Hoof Boots Ireland at our address as detailed below, where we will inspect any damage and liaise with the manufacturer directly.

Like-for-like exchanges are available; refunds are at the discretion of the manufacturer.

Sale items

Sale and reduced items cannot be refunded or returned.

Return address

To return your product, you should mail your product to: The Hoof Boot Hutch, Tooreen Track Livery, Knocknagoshel, Tralee, Co,Kerry

Late or missing refunds

If we have confirmed a refund but you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please get in touch with us.

Get in touch

Contact us at [email protected] for questions related to refunds and returns.

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